Terms and Conditions
Acceptance of the Terms
By accessing and using PalmSlots Casino, you agree to be bound by these Terms and Conditions ("Agreement"). If you do not accept any part of the Agreement, please leave our site immediately.
Eligibility Requirements
You must meet certain eligibility requirements to use our services. These include:
Minimum Age Requirements
PalmSlots Casino is only accessible to individuals who are at least 18 years old, or the minimum age required in their jurisdiction. We reserve the right to verify your age through various means.
Geographic Restrictions
We operate subject to certain geographic restrictions. Please note that we do not provide our services to residents of countries where online gaming is prohibited. If you access our site from a restricted country, you acknowledge and agree to comply with all applicable laws and regulations.
Account Registration Rules
When creating an account, please ensure:
One-Account-Per-User Policies
Each user may only have one active account with PalmSlots Casino. If we detect multiple accounts associated with the same individual, we reserve the right to suspend or close all affected accounts.
Identity Verification and KYC
PalmSlots Casino reserves the right to request identification verification (KYC) at any time. This includes but is not limited to:
You are responsible for providing accurate information and ensuring its authenticity.
Account Accuracy Obligations
Please keep your account information up-to-date, including:
Account Security Responsibilities
It is your responsibility to maintain the confidentiality and security of your login credentials. Do not share or compromise your password with anyone.
Login Credentials and Password Protection
You must protect your login credentials using a secure password manager or other suitable method. PalmSlots Casino will never ask you for your password via email, chat, or phone call.
Restricted Behaviour and Prohibited Activities
We reserve the right to restrict or prohibit any behavior deemed detrimental to our operation, users' experience, or compliance with regulations. This includes:
Bonus and Promotion Rules
Bonuses and promotions are subject to specific terms and conditions outlined in their respective promotional materials. By participating, you agree to abide by these rules.
Wagering and Gameplay Conditions
Please note that all wagering and gameplay are governed by our rules, including but not limited to:
By placing a bet or participating in any game, you acknowledge compliance with these terms.
Bonus Abuse Prevention
PalmSlots Casino reserves the right to prevent bonus abuse by adjusting, voiding, or cancelling bonuses and/or associated winnings at our discretion. This includes but is not limited to:
By accepting a bonus, you agree to abide by all rules related to its usage.
Deposits and Withdrawals
When making deposits or withdrawals, please ensure compliance with the following terms:
Processing and Review Procedures
Please allow sufficient time for processing of any transaction, as this may take several working days. If we detect suspicious activity or require additional verification, we will contact you via your registered email address or phone number.
Responsible Gambling Expectations
We encourage responsible gaming practices. Please visit our Responsible Gaming page to learn more about tools and support available.
Self-Exclusion and Account Restrictions
If requested, PalmSlots Casino may exclude an account from access for a specified period (self-exclusion). We reserve the right to restrict or suspend accounts under specific circumstances.
Game Fairness and RNG Systems
PalmSlots Casino uses industry-standard Random Number Generators (RNGs) for game fairness. While we take all necessary measures to ensure fair play, no system is perfect. If you believe a technical issue has compromised gameplay, please contact our support team.
Technical Interruptions or Voided Gameplay
In the event of a site outage or other technical failure affecting your gaming experience, any bets or wagers placed during this time may be void or cancelled at PalmSlots Casino' discretion.
Suspension or Closure of Accounts
We reserve the right to suspend or close accounts for reasons including but not limited to:
Upon suspension or closure, you will receive notification via your registered email address and/or phone number detailing any specific actions required.
Intellectual Property and Platform Ownership
All content on PalmSlots Casino is owned by NewEra B.V. (our Operator/Parent Company), including but not limited to:
By accessing our platform, you agree that intellectual property rights are protected under applicable laws and regulations.
Limitation of Liability
We shall not be liable for any indirect damages or losses incurred by users resulting from access to our services. PalmSlots Casino reserves the right to modify its policies at any time.
Modification of Terms
PalmSlots Casino may change these Terms and Conditions without prior notice. Your continued use indicates acceptance of amended terms.
Contact or Support Guidance
For assistance with your account, queries on our gaming experience, or other matters related to this Agreement, please contact us via the following channels:
Our support team is available Monday through Friday from 08:00 to 20:00 (CET).
Applicable Licensing or Regulatory Oversight
PalmSlots Casino operates subject to various regulatory bodies and laws. By participating in our services, you acknowledge that we are fully committed to upholding all applicable standards.
If any provision of this Agreement is deemed unenforceable, the remaining terms shall remain valid and enforceable.
